The HIVE Information Service provides information on behalf of the chain of command to the Service community and welcomes enquiries from serving personnel, dependants, partners, extended families, and the wider military community including veterans and MOD civilians.
An extensive range of information is available, focusing on relocation information, local area information, education, accommodation, employment and training opportunities, childcare, and travel. HIVE Information Support Officers (HISOs) research answers to enquiries and have excellent links with Service and civilian agencies.
The network of HIVEs across the UK and overseas provides a valuable point of contact for serving personnel and families during assignment relocations. HIVE staff work closely with the unit welfare staff at times of deployment and provide a communication pack detailing how families can keep in touch during these times.
In addition to the information provision role, HISOs are able to confidentially refer should there be a need for personal help or support and will feedback to the chain of command concerns and issues affecting the Service community.